Refund & Cancellation Policy

Business / merchant name: Tetra Academy • Brand: TTA Academy (Tetra Training Academy)

Last updated: 8 September 2026

Tetra Academy sells time-limited digital UHRS alert/support subscriptions.

Cancellation

Current English PRO and Global PRO plans are one-time 30-day purchases and do not automatically renew. You can simply choose not to renew.

Technical activation issues

If payment is successfully captured but your subscription is not activated because of a technical issue, contact Tetra Academy support with the Razorpay payment ID/order details. We will verify the transaction and either activate the purchased plan or provide an appropriate resolution.

Duplicate payments

If the same purchase is charged more than once due to a technical/payment error, contact support. Verified duplicate charges will be reviewed for refund or adjustment as appropriate.

After successful activation

Because access is a digital, time-limited service that begins after verified activation, successfully activated subscription fees are generally non-refundable, except where required by applicable law or where Tetra Academy determines a refund is appropriate due to a service error.

Failed or reversed payments

Payments that fail or are reversed by the bank/payment provider do not activate PRO access. Any reversal timing is controlled by the relevant bank/payment provider.

Requesting help

Email [email protected] or Telegram @instantsupportzbot1. Please include the payment ID, approximate payment time and selected plan. Never send card PINs, UPI PINs, CVV or passwords.